The CitiDirect BESM employs secure login processes to ensure that data is safe and accessible only to authorized users. For clients recently upgraded to CitiDirect BE from CitiDirect Online Banking, please Click Here (except for clients using the login method Safeword host 2).
In order to login to CitiDirect BESM your Login ID is needed along with a Secure Password and/or a SafewordTM Card that generates dynamic passwords, or a Digital Certificate.
You will need to choose one of the login methods below :
Challenge Response – Host 9: A SafewordTM card and Personal Identification Number (PIN) are required to login using Host 9. (Most CitiDirect clients use this login method)
Multi-factor– Host 9 & Login ID: A SafewordTM card with Personal Identification Number (PIN), along with a password are required to login using Host 9.
(*Primarily Singapore Clients and clients with Singapore accounts)
SafewordTM Card - Host 2: A SafewordTM card and Personal Identification Number (PIN) are required to login using Host 2.
Secure Password: A Login ID and password are required to login.
Digital Certificate: You can login with a digital certificate only after you have downloaded a valid portal logon certificate into your Citi authorized Smartcard / USB Token.